Refund policy

We accept return requests within 30 days of delivery.

Eligibility
Items must be unused, unassembled and in the condition received, with original packaging and proof of purchase. Contact hello@cypressandember.com before sending anything back. Do not return an item to a supplier or to any address without written authorization. Approved requests will receive the correct return address and instructions.

Return shipping
Customers are responsible for return shipping on change-of-mind returns. Cypress & Ember will cover reasonable return shipping for an approved defective, damaged or incorrect item. Original shipping charges, if any, are not refundable unless the return results from our error.

Damaged, defective or incorrect items
Inspect your order promptly. Contact us within 48 hours of delivery with your order number, photographs of the item, packaging and shipping label so we can assess the issue and arrange a replacement, refund or other resolution.

Cancellations
Cancellation requests may be approved before the supplier dispatches the order. After dispatch, the return process applies.

Exceptions
Gift cards, personalized or custom-order items, final-sale items, and items that have been used, installed, assembled or damaged after delivery are not eligible for change-of-mind return. This does not limit rights that cannot be excluded under applicable law.

Refunds
We will notify you after the authorized return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. Contact hello@cypressandember.com if more than 15 business days have passed after refund approval.